We aim to process all orders within 72 hours, however this is subject to change during busy periods such as sale periods. Once your order has been processed and dispatched you will be notified via email.
International delivery will take 10 - 15 working days depending on courier
Returns & Exchanges
We cannot issue refunds for personalised orders or earrings.
We accept returns up to 14 days after receiving your item. Please contact us if you would like to return an order.
Exchanges are available if products are damaged during postage or credit can be applied to your account for your next order. Earrings are not eligible for return.
Contact us through email firstname.lastname@example.org or dm us on instagram @hausofvennie for more information.
To complete your exchange, we require a receipt or proof of purchase.
Please note personalised orders and earrings are non-returnable
Please note delivery costs are non-refundable unless we are liable for mistakes on the shipping label.